Policies and Procedures
Redos
We strive to meet our client’s needs but we understand that hair is personal and identity is important. If you are unhappy for any reason, please email/call us within 7 days and we will work with you to make the appropriate corrections and try to make it right. Please note that much of our service cost goes into the time it takes to work with you, and in order to respect the time of our stylists, we do not offer refunds.
Thank you for understanding
Last Minute Cancellation and Reschedule
We require at least 24 hour notice before an appointment is canceled or rescheduled. If notice is received within the 24-hour time period, we charge 50% of the scheduled service to the card on file, which can be redeemed towards your next or rebooked service.
Tipping
Tipping is much appreciated by our stylists. If you loved it, let them know! We accept most forms of payment. Ask your stylist for details.
Products
Due to our distributors’ policies, we are only able to exchange defective products within 90 days of purchase. There are currently no returns (and several items are unsafe to return due to health and hygienic reasons). We must have a receipt or be able to verify via our system of your purchase, and reserve the right to refuse an exchange if we’re unable to verify your purchase. The return policy is subject to change.